Frequently Asked Questions

What shipping methods do you offer?

We have a variety of options to cater or all areas  and needs

  • Fastway courier – R55 Straight to your door

      This option is for main areas and towns that are not considered regional or outlying.

      Delivery times may take between 2 and 5 working days depending on the area and the         courier schedule.

Cape Town Parcels are usually Delivered same day or next day.

  • Aramex – R100 Straight to your door (48h delivery*) *This is not a rush order shipping option and our lead times still apply*

Quickest delivery option (outside cape town and surrounding)

We recommend this method for outlying and regional areas as well as rush orders to ensure the quickest possible delivery.

  • Postnet to Postnet R100

We recommend this method for outlying and regional areas as well as people who are not always available at a specific address to collect. You will need to collect at your nearest Postnet. This is not a speedier service and processing/packing lead times still apply.

  • SAPO R50

This is recommended for people who want their parcels delivered to a PO BOX.

NB: We can take no responsibility for delivery times and delays sent via this method

How long after I order will you send my order?

Some items are always in stock and some items may need to be manufactured per order. Thus processing/packing times can take 3 to 12 WORKING days depending on the item. We do however try to always get all orders out asap.

As soon as your order is ready to ship you will receive a notification via email containing your tracking number and any other relevant information.

I’m in a Rush?

Rush orders are possible but need to be arranged and will be dependent on stock.

For any rush orders please email us at info@hallojane.co.za

Please note: As our studio is based in Pringle bay and considered as an outlying area, same day delivery is not possible at all (even though we would love it to be!)

Unfortunately there is no courier that offers this. We do however always try our best to get orders out asap.

No rush orders during sale periods.

Do you ship internationally?

Yes we do. At this stage we only offer postage via SAPO as international parcels are very expensive. If you as international client don’t want the wait or risk via post office delivery and prefer an express courier, please email us before ordering on info@hallojane.co.za so we may arrange

International Postage is R150 may take anything from 3 weeks to 8 weeks and we can not take responsibility for any delays via this method so please use at own risk and if you do not mind the wait. Some are quick some take very long. It’s a gamble…

This will have to be collected from your nearest post office.

What are my payment options?

We offer the following payment services:

  • Direct EFT transfer
  • Snapscan
  • Payfast

Unfortunately we do not accept cheques or cash on delivery.

My Parcel is late, what should I do?

After handing a parcel over to the courier, we have no control over their delivery times, schedules or any delays caused on their side. The best way to get the current location is to use you tracking number on their website or contacting them directly. Is you are still not winning, please contact us on info@hallojane.co.za and we’ll try to help 🙂

I need to change my shipping address

If your parcel has not been shipped out yet (status is processing) then you can contact us directly for an address change. If it has already been shipped out you will need to contact the courier directly using your tracking number we provided and the relevant courier information you have received in your shipment email.

My order is a gift. Do you wrap?

Yes we can make your order as a gift with a personal note and whatever you prefer, just please leave a note at check out or arrange via e-mail.

Multiple items in an order will be packed in one box. If you require the items to be packed separately, please add a note in the notes section upon checking out.

Can I buy someone a voucher or gift card?

Yes! We have a few voucher amounts to choose from – if we do not have the option you are looking for, please let us know and we will assist you 🙂

https://hallojane.co.za/product-category/gift-vouchers/

Can you do custom engraving on products or do something completely customized?

Yes we love custom jobs and always up to the challenge 🙂

You can email us at customjobs@hallojane.co.za

Please note these have to be made per order and has an additional 4 to 10 days lead time depending on the work load and item.

Can I buy wholesale for my shop or business?

Yes you can! We do however require you to send through all relevant information on your shop to make sure we don’t already stock someone in your area.

Email us at wholesale@hallojane.co.za

Returns & Exchanges?

Returns:
We offer refunds to customers within 7 days of purchase.
Please contact us at info@hallojane.co.za should you want to return an order.
Please note that the return shipping costs will be at your expense, unless the item/s being returned are defected or not as ordered. In rare cases like this, We will gladly cover the postage costs for the return. Please contact us to make arrangements.
The returned product/s will have to be in an un-used condition and in its original packaging in order for us to proceed with a refund.

Exchanges:
We offer exchanges to customer within 30 days of purchase.
Exchanges can be done at our Root44 Store – please confirm arrangements beforehand via email – info@hallojane.co.za
Products to be exchanged via our online platform will have to be returned to Hallo Jane first.
All exchange shipping costs will be for your expense.
If you received the product damaged or defective, we will gladly replace/exchange the item at no extra cost to you regarding shipping.
Should there be a credit balance owed to you due to the exchange, you will be provided with a digital Hallo Jane Voucher to be used on our website www.hallojane.co.za or at our stall at the Root44 Market. Should there be an amount owed to Hallo Jane due to the exchange, payment will need to be made before the new items are shipped back to you.
Please feel free to pop us an email should you have any questions

Why does Sterling Silver go black?

The major reason behind silver turning black or tarnishes out is due to presence of various chemical reactions that occurs in contact with sulphur and Hydrogen. Our food items, everyday need products, polluted air consist of sulphur that leads to tarnish silver and make it to look black in colour.
Over time, any sterling silver jewellery piece exposed to air will tarnish. … It’s the other metals, primarily copper, that cause sterling silver to tarnish. The copper reacts to moisture and sulphur in the air, causing the tarnishing reaction. Silver tarnishes faster in areas with high humidity and air pollution.

Can you Remove Tarnish from Sterling Silver?
The best ways to take care of discolouration on silver is:
A Silver Cleaner, available in most grocery stores and from jewellers. This way you know what you’re getting is specially designated for your silver, and is gentle on it.
A Polishing Cloth, available online or from jewellery stores.
Alternatively a tiny bit of sunlight liquid in warm water and lightly wash the jewellery.
Below are a few simple tips on how to help prevent tarnishing on your silver jewellery:
Keep it clean. After wearing your sterling silver jewellery, clean it with a dry soft cloth, or polishing cloth, before storing it away.
Keep it safe. Store your clean dry sterling silver jewellery in a dry airtight container.

I placed two consecutive orders, how will they be shipped?

If you placed two consecutive orders and both orders have the same shipping details, we will ship both orders in one shipment to the same address should both orders be ready together. If you require two separate shipments, please let us know.