In-stock orders generally require approximately 2–8 working days for processing and packing before dispatch.
Engraved and personalised items generally require approximately 2–4 weeks.
Product-specific lead times always take precedence over these general estimates, so please check the individual product page before ordering.
Courier delivery time is additional. Tracking details are sent once your order has been dispatched.
Rush orders may be possible depending on stock, the item and our current workload.
Please WhatsApp us before ordering so that we can confirm whether we can assist.
Rush orders may not be available during busy or sale periods.
Available payment options are shown securely at checkout. We do not accept cheques or cash on delivery.
Yes. You are welcome to leave a note at checkout if your order is a gift.
Multiple items are generally packed together unless you request separate packaging.
If both orders have the same shipping details and are ready together, they may be shipped in one parcel.
Please contact us if you require separate shipments.
We use The Courier Guy for our deliveries.
Available delivery options will be shown at checkout.
Yes. We offer free shipping on all orders over R850.
We try to use the most affordable courier option available.
International shipping may be arranged.
Please contact us before ordering if you require international delivery so that we can confirm the available method, cost and expected delivery time.
Once a parcel has been handed to the courier, delivery times are managed by the courier.
Use the tracking information supplied in your shipment email first. If you still need help, contact us and we will gladly assist where we can.
If your order has not yet shipped, contact us as soon as possible and we can assist with an address change.
Once the parcel has been dispatched, changes will need to be arranged directly with the courier.
If a courier cannot successfully deliver your parcel after their delivery attempts, the parcel may be returned to us.
Additional delivery charges may apply if the parcel needs to be sent again.
Yes. We love creating personalised and custom pieces.
Engraved and personalised items generally require approximately 2–4 weeks before dispatch.
Product-specific lead times may vary, so please check the individual product page before ordering.
Engraving is done on polished surfaces and very fine marks may occasionally be visible after engraving, cleaning and polishing.
These pieces are individually made and engraved, so slight handmade variations are part of the finished piece.
The colour can change slightly over time through normal wear, fading or oxidation.
Yes. With our Digital Gift Card , you enter the amount you would like to gift directly on the product page.
Gift cards are valid for three years from the date of purchase.
Yes. On the Digital Gift Card page, enter your chosen amount, the recipient’s name and email address, and a personal message.
The digital gift card is emailed to the recipient after purchase and processing.
It is valid for three years from the date of purchase.
Returns are accepted subject to Hallo Jane’s current returns policy and must be requested within 7 days of receiving your order.
Items must be unused and returned in their original packaging.
Items purchased during a sale cannot be returned.
Please contact us before returning an item so that we can guide you through the process.
Exchanges are available subject to our current exchange policy. Return shipping costs may apply unless an item arrived damaged, defective or incorrect.
We encourage our buyers to make use of all information available, such as measurements and size guides, to make sure the item will fit before ordering.
Please contact us as soon as possible.
If your item is damaged, defective or not what you ordered, we will assist with the appropriate replacement or exchange arrangements.
Don’t worry — it’s completely normal!
Genuine 925 sterling silver naturally reacts with sulphur compounds in the air, causing a dark layer called tarnish to form. Humidity, sweat, perfumes and skincare products can speed up this process.
The good news? Your silver isn’t ruined!
In most cases, a gentle polish with a silver polishing cloth will bring back its beautiful shine. For more stubborn tarnish, use a cleaning product specifically designed for sterling silver, following the instructions carefully.
A little TLC goes a long way! Store your silver in a dry, airtight pouch when you’re not wearing it, and keep it away from harsh chemicals to help slow down tarnishing.
After wearing your sterling silver jewellery, gently clean it with a soft dry or polishing cloth before storing it.
Keep clean, dry jewellery in a dry, airtight container where possible, mainly protecting it from oxygen, which causes the black residue.
Silver actually loves cleaning while you do! You can shower or bathe with it every day for low-maintenance cleaning.
Use a polishing cloth every now and then to take your silver from dull back to shine again.
Beautiful gold jewellery you can actually live in!
Unlike traditional gold-plated jewellery, our premium waterproof collection is made from high-quality 316L stainless steel, coated using advanced PVD (Physical Vapour Deposition) technology.
It is also protected with an extra clear resin coating — similar in principle to the clear protective coating people used on jewellery in the old days.
This process creates a durable, tarnish-resistant gold finish that is far more resistant to fading and everyday wear than conventional gold plating.
The best part? You can shower, swim, sweat and enjoy everyday life without constantly worrying about taking your jewellery off!
While PVD jewellery isn’t indestructible, it’s designed to keep its beautiful golden shine for years with proper care.
Less worrying. More wearing.
Good news! Our premium PVD-coated stainless steel jewellery is designed for everyday life, so there’s no need to take it off every time you wash your hands or jump in the shower.
PVD (Physical Vapour Deposition) is a technology that creates a durable, tarnish-resistant gold finish that lasts significantly longer than traditional gold plating.
To keep your jewellery looking its best:
Made for real life. Made to shine. With a little care, your golden favourites can stay beautiful for many years to come!
Our waterproof collection is selected for its lasting golden finish.
However, all jewellery experiences wear over time, particularly rings that are exposed to frequent friction.
There is no gold plating that will never fade. But with great care, it can last a very long time!
We'd love to hear from you. Our team is here to help with any questions you may have about your order, our jewellery or anything else.
