Store Policies

Ordering process and timelines

 

When your order is placed and paid for, we start processing and you will receive a processing mail to confirm ( orders placed over weekends and public holidays get processed on the 1st following business day)

If you pay via EFT please be sure to send p.o.p to info@hallojane.co.za. Your order will only be processed after we have received this.

 

Some items are always in stock and some items may need to be manufactured per order. Thus processing times can take 3 to 12 WORKING days depending on the item. We do however try to always get all orders out asap.

 

As soon as your order is shipped, you will receive a notification via email containing your tracking number and any other relevant information.

 

Due to the fact that we outsource our couriers and offer different shipping methods we can not specify any delivery days or an exact time of day. Thus we recommend using your work address to ensure there is always someone to collect. The couriers deliver during normal working hours.

 

Standard shipping times may take between 2 and 5 working days depending on the area and the courier schedule.

 

Regional and outlying parcels may take longer. We recommend using Postnet or Aramex for extremely regional areas to ensure the quickest and best delivery.

Please Note:
 
We cannot be held responsible if the couriers attempt to make contact and no one responds or if no one is at the delivery address to accept the parcel and the parcel is returned or is not delivered in time.
 
If after the couriers make a few attempts to deliver and no one receives the order, the parcel will be returned to us, we will require payment of the shipping amount to re-send your parcel.
 
If you would then require a refund and cancel your order, refunds can be done excluding the shipping amount paid.
 

We offer SAPO but only recommend this for people who want their parcels delivered to a PO BOX. We can take no responsibility for delivery times sent via this method.

 

During big sales and promotions you may expect an additional 2 to 3 WORKING DAYS due to the overload.

 

NB: Rush orders are possible but need to be arranged. For any rush orders please email us at info@hallojane.co.za    (This also goes for any customization of anything)

 

Any queries or issues, we are just an email away 🙂

 

Returns:
We offer refunds to customers within 7 days of purchase.
Please contact us at info@hallojane.co.za should you want to return an order.
Please note that the return shipping costs will be at your expense, unless the item/s being returned are defected or not as ordered. In rare cases like this, We will gladly cover the postage costs for the return. Please contact us to make arrangements.
The returned product/s will have to be in an un-used condition and in its original packaging in order for us to proceed with a refund.

 

Exchanges:
We offer exchanges to customer within 30 days of purchase.
Exchanges can be done at our Root44 Store – please confirm arrangements beforehand via email – info@hallojane.co.za
Products to be exchanged via our online platform will have to be returned to Hallo Jane first.
All exchange shipping costs will be for your expense.
If you received the product damaged or defective, we will gladly replace/exchange the item at no extra cost to you regarding shipping.
Should there be a credit balance owed to you due to the exchange, you will be provided with a digital Hallo Jane Voucher to be used on our website www.hallojane.co.za or at our stall at the Root44 Market. Should there be an amount owed to Hallo Jane due to the exchange, payment will need to be made before the new items are shipped back to you.
Please feel free to pop us an email should you have any questions