Store Policies

Ordering process and timelines

 

When your order is placed and payed for we start processing and you will receive a processing mail to confirm ( orders placed over weekends and public holidays get processed on the 1st following business day)

If you pay via EFT please be sure to send p.o.p to info@hallojane.co.za. Your order will only be processed after we have received this.

 

Some items are always in stock and some items may need to be manufactured per order. Thus processing times can take 2 to 10 WORKING days depending on the item. We do however try to always get all orders out asap.

 

As soon as your order is ready to ship you will receive a notification via email containing your tracking number and any other relevant information.

 

Due to the fact that we outsource our couriers and offer different shipping methods we can not specify any delivery days or an exact time of day. Thus we recommend using your work address to ensure there is always someone to collect. The couriers deliver during normal working hours.

 

Standard shipping times may take between 2 and 5 working days depending on the area and the courier schedule.

 

Regional and outlying parcels may take longer. We recommend using postnet or Aramex for extremely regional areas to ensure the quickest and best delivery.

We can not take responsibility for parcels that can not be delivered if no one is at your address to collect. Please make sure to supply an address where there is always someone available for collection.

 

We offer SAPO but only recommend this for people who want their parcels delivered to a PO BOX. We can take no responsibility for delivery times sent via this method.

 

During big sales and promotions you may expect an additional 2 to 3 WORKING DAYS due to the overload.

 

NB: Rush orders are possible but need to be arranged. For any rush orders please email us at info@hallojane.co.za    (This also goes for any customization of anything)

 

Any queries or issues, we are just an email away 🙂

 

Orders over R500 gets free shipping! YAY!!

 

Returns

 

If you have second thoughts on you new items you may return it at own cost via courier within 5 working days. After we received the item(s) we will issue a refund.

 

Any broken or faulty items will be replaced or refunded.

Items may get damaged during its time with the courier and sometimes fault products also sneak through. So please just be in contact regarding this so we may help you.